Gives operators a focused queue of new customers to contact through the approved WhatsApp workflow.
Outcome
Gives an ITEMS operator a focused queue of new customer records eligible for the approved WhatsApp workflow.
What the workspace shows
- Customer and current context
- Reason for contact
- Prepared WhatsApp message
- Open, contacted, replied or handoff state
Operating contract
- Inputs: New customer records, purchase or inquiry context, conversation state and client-owner eligibility rules.
- Sources: Supabase, WhatsApp, CRM.
- Modes: Read, Prepare, Execute.
- Output: A completed first-contact attempt with conversation state preserved for the company owner.
- Human control: The operator sees only this assigned queue and cannot access the broader owner or company navigation.
Why it matters to the system
Demonstrates the real three-level hierarchy through a concrete employee workflow.