LifeCloneAI Cancellation and Refund Policy

Effective date: 1 September 2026

1. Who we are

LifeCloneAI is operated by LIFECLONEAI LTD, registered in England and Wales under company number 16337860. Our registered office is Flat 6 4 Waterhouse Lane, Kingswood, Tadworth, England, KT20 6EB.

Cancellation and refund contact: sales@lifecloneai.com

2. What this policy covers

This policy covers audits, advisory work, implementation, automation, integration, configuration, support, and other digital or professional services ordered from LifeCloneAI. We do not currently sell physical goods requiring shipment.

Your order may contain additional cancellation milestones or acceptance terms. Those terms cannot remove rights that apply by law.

3. Consumer cooling-off right

If you are a Consumer and enter into a service contract online or at a distance, you will generally have 14 days from the day after the contract is entered into to cancel without giving a reason, unless an exception applies.

To exercise this right, email a clear statement to sales@lifecloneai.com before the cancellation period expires. You may use the model form at the end of this policy, but you do not have to.

Where a refund is due, we will make it without undue delay and no later than 14 days after we are informed of the decision to cancel. We will use the original payment method unless you expressly agree otherwise, and we will not charge a refund fee.

4. Starting services during the 14-day period

Unless you expressly ask and we agree to start earlier, we will not begin a Consumer service during the cooling-off period.

If you expressly request an early start and then cancel within the 14-day period before the services are fully performed, you may be required to pay a proportionate amount for services supplied up to the time you cancel. The calculation will reflect what was actually supplied compared with the whole contract and will comply with applicable law.

You lose the statutory cancellation right for a fully performed service during the cooling-off period only where the legal requirements are met, including your prior express request and acknowledgement that the right will be lost once the contract is fully performed.

5. Digital content supplied immediately

Where an order is legally a supply of digital content not supplied on a tangible medium, we will not begin immediate supply during the cooling-off period unless the legally required express consent and acknowledgement are collected and confirmation is provided on a durable medium.

If the required consent, acknowledgement, or confirmation is not properly obtained, we will not rely on a purported waiver of cancellation rights.

6. If services do not conform

We will perform services for Consumers with reasonable care and skill and in line with binding information in the contract. If the services do not conform, statutory remedies may include repeat performance at our cost within a reasonable time and without significant inconvenience.

If repeat performance is impossible or is not provided within a reasonable time and without significant inconvenience, you may have the right to an appropriate price reduction, which can be the full price where appropriate.

A refund due as a statutory price reduction will be made without undue delay and no later than 14 days after we agree that you are entitled to it, using the original payment method unless you expressly agree otherwise, without a refund fee.

Nothing in this policy limits another remedy available under applicable law.

7. Consumer cancellation outside the cooling-off period

Contact us as soon as possible. We will assess the stage of work, services already supplied, costs reasonably and directly incurred, commitments that can still be cancelled, and any amount we can reasonably avoid or recover.

We will not impose an excessive cancellation charge or automatically retain all advance payments where that would be unfair. Any deduction must be lawful, transparent, and proportionate to the actual position. We will take reasonable steps to reduce avoidable loss.

8. Business Customer cancellation

A Business Customer may cancel as stated in its order. If the order does not contain a cancellation schedule, the amount due will be calculated by reference to conforming services performed, approved non-cancellable third-party costs, work reasonably committed and unable to be redeployed after reasonable mitigation, and prepaid amounts attributable to services that will not be supplied.

We will provide a reasonable breakdown on request. We will refund the agreed balance of prepaid amounts for services not supplied within 14 days after the amount is agreed.

9. Orders we decline or cancel

If we decline an order or cancel before supplying any services for a reason that is not your breach, we will refund the amount paid for the unprovided services. If we terminate after partial performance, we will account fairly for conforming services supplied and refund the balance, subject to your legal rights.

We may pause or decline work that would be unlawful, unsafe, outside agreed authority, or in material breach of our Responsible AI and Acceptable Use Policy.

10. How to request a cancellation, correction, or refund

Email sales@lifecloneai.com and include your name, organisation if applicable, order or payment reference, service purchased, requested remedy, and preferred contact method. Give the reason if you are reporting a problem. You do not need to provide a reason when exercising a statutory cooling-off right.

11. Subscriptions

LifeCloneAI does not currently offer recurring subscriptions or automatic renewals through this store. If that changes, we will disclose the renewal and cancellation mechanics before purchase and update this policy before recurring billing begins.

12. Chargebacks and disputes

Please contact us first where practical so we can investigate promptly. This request does not limit a legal right to dispute a transaction with a card issuer, payment provider, court, regulator, or alternative dispute-resolution body.

13. Model cancellation form for Consumers

Complete and return this form only if you wish to cancel the contract. A clear statement containing the same information is sufficient.

To: LIFECLONEAI LTD, Flat 6 4 Waterhouse Lane, Kingswood, Tadworth, England, KT20 6EB, sales@lifecloneai.com

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:

Service and order reference:

Ordered on:

Name of Consumer(s):

Address of Consumer(s):

Signature of Consumer(s), only if this form is sent on paper:

Date: