LifeCloneAI Service Terms

Effective date: 1 September 2026

1. About LifeCloneAI

LifeCloneAI is operated by LIFECLONEAI LTD, a private limited company registered in England and Wales under company number 16337860. Our registered office is Flat 6 4 Waterhouse Lane, Kingswood, Tadworth, England, KT20 6EB.

Email: sales@lifecloneai.com

2. When these terms apply

These terms apply to audits, advisory work, implementation, automation, integration, configuration, support, and other services ordered from LifeCloneAI through lifecloneai.com or through a proposal, statement of work, order form, or other written order that incorporates them.

A Business Customer buys wholly or mainly for purposes connected with a trade, business, craft, or profession. A Consumer is an individual buying wholly or mainly for purposes outside those activities. A Customer may be either.

The contract consists of the accepted order, these terms, our Cancellation and Refund Policy, our Responsible AI and Acceptable Use Policy, and any data processing agreement or other document expressly incorporated into the order.

If those documents conflict, a signed data processing agreement controls personal-data matters, followed by the order, these terms, the Cancellation and Refund Policy, and the Responsible AI and Acceptable Use Policy. Nothing in the contract limits a right that cannot lawfully be limited.

3. Orders and contract formation

Website descriptions, capability pages, examples, estimated outcomes, and price indications invite you to place an order. They do not guarantee that a particular result, integration, or delivery date is available.

Your order is an offer to buy the services. A binding contract is formed when we expressly accept the order or begin the services with your agreement. An automated acknowledgement or payment receipt does not necessarily mean that we have accepted an order. If we cannot accept an order, we will tell you and refund amounts paid for services we will not provide.

You confirm that information supplied with an order is accurate and that you have authority to place the order and provide the systems, data, credentials, content, instructions, and other materials required for the work.

4. Scope and delivery

We will provide the services and deliverables described in the order. Anything not expressly included is outside scope. Examples, demonstrations, case studies, capability pages, and discussions are illustrative unless the order makes them a binding requirement.

The order should identify the objectives, included deliverables, material assumptions and exclusions, estimated timetable, fees, third-party costs, support included after delivery, and any acceptance process. If no binding completion date is agreed, we will perform the services within a reasonable time.

The services are digital and professional services. No physical delivery or shipping is included unless an order expressly says otherwise.

5. Customer responsibilities

You will provide timely decisions, access, information, personnel, approvals, and materials reasonably required to perform the services. You are responsible for maintaining lawful access to your systems and appropriate backups.

You must not ask us to access an account, dataset, system, or service without appropriate authority. You must identify any special-category, criminal-offence, regulated, confidential, export-controlled, or otherwise high-risk data before providing access. We may require additional safeguards, a data processing agreement, or a revised order before handling that data.

We are not responsible for delay or failure caused by missing, late, inaccurate, unlawful, or incompatible customer materials or dependencies. We will notify you where we reasonably identify such an issue and may propose a revised timetable or change.

6. Fees, taxes, and third-party costs

Fees, payment dates, and applicable taxes are those shown at checkout or stated in the order. If VAT or another tax is chargeable, it will be shown, included, or added as required by law and the applicable ordering process.

Unless the order says otherwise, fees do not include third-party subscriptions, usage charges, platform fees, advertising spend, or other external costs. We will not incur a material third-party cost on your behalf without the approval process stated in the order. You remain responsible for charges that you incur directly with a third-party provider.

7. Changes and dependencies

Either party may propose a change to scope, assumptions, timetable, deliverables, or fees. A material change is effective only when agreed in writing. We do not have to perform out-of-scope work until the change is agreed.

If a third-party platform changes its interface, terms, pricing, permissions, availability, or technical behaviour, we will explain any material effect we identify. A necessary redesign or migration may require a separate change.

8. Service standard and remedies

We will perform the services with reasonable care and skill and substantially in accordance with the order. We do not promise a specific commercial result unless the order expressly defines it as a binding acceptance criterion.

If services do not conform to the contract, tell us promptly with enough detail for us to investigate. Depending on the circumstances and your legal rights, we may correct or repeat the affected work, provide an appropriate price reduction or refund, or agree another remedy. Acceptance does not waive a defect that could not reasonably have been identified during review or a right that cannot lawfully be excluded.

9. Cancellation and refunds

Our Cancellation and Refund Policy forms part of these terms. It explains Consumer cooling-off rights, the consequences of requesting a service to start during the cancellation period, Business Customer cancellation, and remedies for non-conforming services.

No wording in an order or website page removes a Consumer's statutory rights. A description such as non-refundable applies only where and to the extent lawful.

10. AI-enabled services

Some services may use machine-learning models, generative AI, automation, or third-party platforms. AI output may be incomplete, inaccurate, outdated, biased, or unsuitable for a particular purpose. You remain responsible for appropriate human review before relying on or publishing an output.

You must not use an output as the sole basis for a legal, medical, financial, employment, housing, credit, insurance, education, immigration, safety-critical, or similarly high-impact decision. Examples, projections, scores, and recommendations are not professional advice unless the order expressly provides for advice by a suitably qualified professional.

The Responsible AI and Acceptable Use Policy applies to all AI-enabled services.

11. Data protection and security

Each party will comply with data protection law applicable to its activities. Our Privacy Policy explains how we use personal data for our own website, sales, account, and business-administration purposes.

If we process personal data on your documented instructions, the parties will put an appropriate data processing agreement in place where required. You must not provide production credentials or sensitive data through an unapproved channel. Each party will apply security measures appropriate to the relevant risks.

12. Confidentiality

Each party will use the other party's confidential information only to perform or receive the services, protect it using reasonable care, and disclose it only to personnel, advisers, and approved providers who need it and are bound by appropriate duties.

This obligation does not apply to information that was already lawfully known without restriction, becomes public without breach, is received lawfully from another source without restriction, or is independently developed without use of the confidential information. A party may disclose information where required by law, after giving notice where lawful and reasonably practicable.

13. Intellectual property

Each party keeps ownership of materials, methods, software, data, brands, documentation, and know-how it owned or developed independently before the order.

Unless an order expressly provides for assignment, after full payment we grant you a worldwide, perpetual, non-exclusive licence to use, copy, adapt, and operate bespoke deliverables for the purpose stated in the order. You may allow your personnel and service providers to exercise that licence for you. The licence does not permit resale or distribution of our reusable tools, templates, libraries, methods, prompts, connectors, or generic workflow components as standalone products.

We retain ownership of those reusable components and improvements that do not disclose your confidential information. Third-party and open-source components remain subject to their own terms and licences.

You grant us a limited licence to use customer materials only to provide, secure, and support the contracted services. We will not use confidential customer materials to train a general-purpose AI model unless you expressly agree in writing and the use is lawful.

14. Third-party systems

Deliverables may rely on third-party platforms, models, APIs, software, or open-source components. Their provider terms, licences, technical limits, and availability continue to apply. We do not transfer ownership of third-party materials and cannot grant rights broader than the relevant provider or licence allows.

15. Warranties

We warrant that we will perform the services with reasonable care and skill and substantially in accordance with the order.

To the extent permitted by law, we do not warrant uninterrupted or error-free operation of third-party systems, that every vulnerability or data-quality issue will be discovered, or that AI output will be factually correct. We do not guarantee revenue, savings, rankings, traffic, conversion, regulatory approval, funding, or another business outcome unless the order states a specific binding commitment.

16. Liability

Nothing in the contract excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or a Consumer's non-excludable statutory rights.

If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for business losses arising from Consumer use or for loss that was not foreseeable when the contract was formed.

For a Business Customer, any agreed liability cap or exclusion must be stated in the order. If the order is silent, these terms do not create an additional contractual cap or exclusion. This does not affect limits or exclusions that arise under applicable law.

17. Suspension and termination

Either party may terminate an order for a material breach that is not remedied within a reasonable written cure period, or immediately where the breach cannot be remedied.

We may suspend affected services where reasonably necessary to address a credible security risk, unlawful use, non-payment of an undisputed overdue amount, or a material breach of the Responsible AI and Acceptable Use Policy. Where practicable, we will give notice and limit suspension to the affected services.

On termination, you will pay for conforming services supplied and approved external costs properly incurred up to the effective date, subject to your cancellation and refund rights. We will refund prepaid amounts for services we will not provide, less only amounts we may lawfully retain.

18. Events beyond reasonable control

Neither party is responsible for delay caused by an event beyond its reasonable control, provided it takes reasonable steps to reduce the effect and resumes performance when reasonably possible. This does not excuse payment already due or reduce a Consumer's statutory rights.

19. Complaints and notices

Send service complaints to sales@lifecloneai.com with the order reference and a clear description of the issue. We will acknowledge, investigate, keep you reasonably informed, and respond as soon as reasonably practicable. Privacy complaints follow the process in our Privacy Policy.

20. General and governing law

If a provision is invalid or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver. The contract does not create a partnership, joint venture, employment relationship, or agency.

The contract is governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights a Consumer has under the law of, or to bring proceedings in, the place where they live.

21. Changes to these terms

The version accepted for an order continues to govern that order unless a change is required by law, benefits you without reducing existing rights, or is agreed in writing. We will not use an update to retrospectively remove an accrued right or materially increase an agreed fee.